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Queirolo's is a company you can trust. They know their stuff, they are thorough and honest, and today Tony went above and beyond by coming at 5:47am (!!!) to fit us in around his already tight schedule to fix my mom's AC because it's supposed to hit 107 on Saturday (she's a senior). He had come yesterday to troubleshoot an issue with a brand new unit that another company installed that wasn't cooling right (never, ever use Joe Bryson Plumbing, Heat and AC!). Tony was able to determine that the other company overcharged the unit with coolant, and that there was likely moisture and air in the line (we had just had Bryson's tech come out again and they had assured us everything was fine, but we knew it wasn't). Fortunately, we found a truly qualified HVAC company (Queirolo's) to find out what really was wrong.
Tony not only offered to come at 6am today to pump out the old stuff (and moisture/air), but as I said, he showed up early. Sure enough, there was moisture in the line. He ran the suction pump for a couple hours to completely vacuum out the line (while he went off on his scheduled jobs), then returned later to put in brand new coolant and check that everything was working OK. The AC now cools normally, it was cooling to 56 degrees output from the vents in the house. Quierolo's has won us as loyal customers. I felt like they do the work as if it were their own home. And I appreciate that they were willing to fit us in given the excessive heat conditions that are coming this weekend. This is service above and beyond. Next time we'll call Queirolo's, even if we have to wait until we can get on their schedule. They are professional, competent, honest and treat their customers right.